Edible Oils

A well-established, multi-specialty healthcare provider serving urban and semi-urban populations in South Asia sought to modernize its patient engagement and internal systems. Despite a strong reputation in clinical care, the organization faced inefficiencies in appointment management, data sharing, and care coordination due to outdated legacy systems.
Our client, a trusted name in regional healthcare, operated several hospitals and outpatient centers. As digital disruption reshaped the healthcare landscape, they recognized the urgent need to streamline operations, digitize patient services, and stay competitive in a value-based care environment.

With growing patient expectations, regulatory changes, and increased competition from tech-driven startups, the client committed to a full-scale digital transformation initiative focused on long-term scalability and improved care outcomes.

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Client Challenges

To support the healthcare provider’s digital transformation journey, our consulting team addressed critical pain points across strategy, technology, and change management:

Fragmented Legacy Systems
The organization relied on disparate systems for patient records, scheduling, billing, and communications, resulting in data silos, delays, and manual errors.
Low Digital Adoption Among Staff & Patients
Many frontline staff were unfamiliar with modern health tech platforms. Patients, especially older demographics, preferred traditional channels and needed onboarding support.
Regulatory & Data Privacy Compliance
The client needed to ensure their transformation met healthcare data protection standards (e.g., HIPAA equivalent regulations) while maintaining seamless interoperability between systems.

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Solutions

To overcome these barriers and ensure a scalable digital transformation, we implemented a targeted, phased strategy:

Digital Readiness Assessment & Roadmap Design
Conducted a comprehensive audit of existing systems, workflows, and pain points. Designed a multi-phase roadmap aligned with business goals and patient-centric outcomes.
EHR System Integration & Cloud Migration
Replaced outdated hospital systems with a centralized, cloud-based Electronic Health Record (EHR) platform enabling real-time access to patient data across departments.
Patient Portal & Mobile App Launch
Developed user-friendly digital tools allowing patients to book appointments, view medical history, access test results, and receive telehealth consultations—all from a secure mobile app.
Staff Training & Change Management
Rolled out a structured training program with super-user mentorship and ongoing digital literacy support for staff at all levels.
Data Governance & Security Compliance
Implemented role-based access controls, encryption protocols, and regular audits to ensure data protection and compliance with local health regulations.

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